Faq

Home visits may be provided for existing patients only in the event that they are unable to attend the surgery for a specific health reason. If the Doctor is unable to attend for a home consultation, our practice team will suggest an appropriate and alternative course of action on a case-by-case basis after speaking to the Doctor.

Your Doctor will try to take your call but may be away or busy with patients. Please let us know if it is urgent. If you are a regular practice patient a telehealth appointment could be arranged for you. Please speak to the reception staff.

We may contact you about your results or for a follow up appointment via SMS, phone and/or letters. The way we send reminders to patients is via text message to your mobile phone – using a service called 'HotDoc' It is important to note that when we contact you via SMS or letter, we are doing so via our practice software systems. After having any medical test, please don’t assume that ‘no news is good news’ If you do not hear from the Doctor please call the clinic to check the results ‌ To ensure we can contact you about your results or appointments, please advise our reception teams that you would like to opt-in to receive SMS communications and don’t forget to let us know if any of your contact information has changed.

Our practice values your privacy. At times, we may email you from our secure email system or practice software. You may also receive SMS messages if you have opted-in to receive them. The way we send reminders to patients is via text message to your mobile phone – using a service called 'HotDoc' Please note, to protect your personal information, we are unable to accept email communication from patients.

You must make an appointment to get a medical certificate and, we regret they cannot be backdated.

These must be done during a consultation with your Doctor.

Our medical centre complies with all confidentiality and privacy obligations. Please refer to our privacy policy -see attached privacy policy

If you need more time with your GP, please book a long consultation. Our appointment system caters for urgent, non urgent, complex, planned chronic care and preventative healthcare. Please advise reception if you believe you require an urgent appointment. Urgent appointments will be triaged by the nurse on duty. We do not accommodate walk-ins at this time, however we are happy to schedule an appointment for you.

If you are a regular patient and you’re unable to travel to the centre, telehealth services may be available. Telehealth services are at the discretion of your GP.

For appointments out of hours, please call National Home Doctor Service on 137 425 or the 1800 022 222 health direct helpline for advice.

Please call Triple Zero (000) or go to your nearest hospital.