Hillcrest Medical Centre has a Did Not Attend (DNA) Policy in place whereby patients who fail to attend special or consecutive appointments will be charged a fee.

Special appointments can include care plans, procedures and weekend/public holiday appointments. Situations where a DNA fee applies is at the discretion of management and will consider the inconvenience to other patients and costs incurred by the practice due to your non-attendance.

Hillcrest Medical Centre uses SMS reminders as a convenient way to remind you the day before of your appointment details. This service is a courtesy only and not receiving your SMS reminder is not a valid reason to miss your appointment.

It is your responsibility to be aware of your appointment details, and to arrive on time or reschedule with sufficient notice.

A minimum of 3 hours’ notice is required for all appointments or a fee will apply.

Patients who incur fees will be responsible for these fees. DNA fees are not Medicare rebateable.

Hillcrest Medical Centre reserves the right to request these fees are paid in full before another appointment can be made. You may also be limited in the ways you can book in the future for repeat serious offenders. (e.g. not able to book online.) There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.